I purchased the Kingsley Double Layer Canvas and Leather Duffel with Shoe Compartment through another e-commerce retailer that regularly stocks Woodstock Leather products. It was bought as a gift and, despite only occasional use, both the shoulder strap and the zips failed within less than two months.
I contacted Woodstock Leather to enquire about a repair or replacement. Unfortunately, I no longer had access to the original order number, and they refused to assist. I provided clear photographs showing that it was unmistakably one of their bags and that it was still in near-new condition apart from the failed strap and zips, but this made no difference.
Based on my experience, I cannot recommend Woodstock Leather. The workmanship was extremely poor for what appears to be a premium product, and the lack of after-sales support was equally frustrating. If you're looking for a durable travel bag backed by good customer service, I would suggest looking elsewhere.
My order arrived was delivered in time and I love both my laptop bag and sling small bag
It was originally intended as a gift for my sister, but I loved it so much I also had to have one, so I ordered 2! We both love this bag so much - the structure, quality and feel is absolutely amazing. Excited to see how she ages with daily use. Fabulous for work and great travel companion.
Hi Judie! We're thrilled to hear you and your sister love the Mia bag so much. It’s wonderful to know it’s a perfect match for both of you. Thank you for sharing your experience!
nice
Hi there! Thanks for your kind words. We're glad you liked the Charlie Small Cosmetic Bag. Feel free to reach out if you need anything else!
Beautiful classic bag, fully lined.
Thank you so much, Frances! We're thrilled you love the Kingsley Duffel — 'beautiful and classic' is exactly what we were going for. Enjoy every adventure with it! 🙏